Questions frequentes

Is a helmet compulsory?
A helmet is compulsory for Club Piou Piou, the Performance and Team Rider courses. For all other outings, it is highly recommended.
How does the medal ceremony work for group lessons?
You are invited to the medal ceremony in the  children's garden on Friday at 11.30am for morning lessons or 4.45pm for afternoon lessons. 
For group lessons, what happens if we leave before the end of the week?
-Please let the instructor know and they will confirm your child’s level during their final lesson.
It’s our first time skiing, can you tell us what equipment we need?
You need to be appropriately dressed in ski wear with base and mid-layer(s) underneath, sunglasses or googles, a helmet, high factor sunscreen and, of course, your skis or snowboard and boots. Don’t forget to have your ski pass* in your pocket (it is also sensible to carry a copy of your insurance). *Nb beginners will not need a ski pass at the start of the week.
Do your lesson prices include ski pass, ski hire and/or insurance?
No, our prices only cover the teaching. You can:
  • Rent your skis or snowboard with our partner Skiset 
  • Add on Carré Neige intégral insurance directly with us. More info 
  • Remember there is no need to buy a ski pass in advance for beginners – the instructor will let you know when it is time to get one. For everyone else, you can buy the ski passes on our website when you book your lessons or you can buy them direct via the lift pass office
Is insurance compulsory? What happens if my holiday is cancelled?
Insurance is strongly recommended. Please note that ESF will not offer a refund if you cancel your booking and we recommend you consider adding Carré Neige intégral insurance when you make your booking.  
How do I access my lesson cards?
You will find your lesson cards and lots of other useful information on the my esf app.
  • Download the app on your smartphone
Create your account using the same email address as you used for your booking
Find your lesson card(s) in the Lessons tab
  • Show your lesson card to the instructor on your smartphone on the 1st day 
How many people do you need for group lessons and off piste groups to run?
For group lessons, we need a minimum of 2 people to be booked into a group for it to go ahead. If there is only one person booked into group lessons, the lessons will come to an end after the lesson on Monday (effectively the week of group lessons is transformed into a private lesson) and there will not be any refund.

For the Off Piste Introduction and the Off Piste outing to Le Monal, we need a minimum of 3 people to be booked for these outings to go ahead. If there are 2 or less, we will cancel the outing and offer you a refund.